Resource Type: CRM

The purpose of this blog post is to detail the benefits of using the Declarative Lookup Rollup Summaries (DLRS) managed package in your Salesforce org.

In this post I run through eight key metrics that every business should be using to measure the effectiveness of their contact centres.

A client of ours recently accidentally uploaded the same data twice into Salesforce and needed to delete the additional unwanted records. We will show you how to do this using dataloader.

Step by step process on how to move your Salesforce approval process from sandbox to production and some of the pitfalls to avoid.

3 ways Salesforce Chatter can help improve internal & external communication within your business

So why would you want to track e-mails sent to contacts in Salesforce?

How can Law Firms use CRM to improve customer experience and increase profitability.

5 reasons why businesses should embrace the Salesforce Lightning Experience - Salesforce introduced Lightning Experience as part of their Winter ’16 release.

Whether you have chosen CRM in mind or not, it is a good idea to prepare for the organisational challenges you may meet. Download our guide to find out more.